FAQs

  • How can I pay for my order?
    Prices on our website are currently charged in American dollars. We accept credit card payments from Visa, MasterCard, American Express and Discover through PayPal. You can also pay with your PayPal account but you don't need a PayPal account to pay with your credit card.
  • How will you ship my order?
    We only ship within the U.S. via USPS or UPS. If the product is in stock, your order should take about 2 to 7 days once shipped depending on your location. You can follow your package with the tracking information given with your shipping confirmation.
  • My order arrived and it looks different form the photos?
    All our items are handmade and therefore unique. No two items are the same. Some of our products have minor differences like stain color, and others like our sari products are going to be different from the photos. The combination of sari patterns are unique for each product, therefore we categorize products based on color vs. design.
  • What is your return policy?
    All items are unconditionally guaranteed. Please see our Returns and Exchanges page.
  • Can I access your wholesale prices?
    Please email all wholesale inquiries to sales@dekkotrading.com.
  • How do we get in contact with you?
    You can email us at sales@dekkotrading.com. You can also contact us by filling out the form on our contact page.
  • Where are you located?
    We are headquartered in Tennessee from where we ship all our products. Our products are designed and manufactured in India.